vivid seats complaints

Crooks. I then I received an electronic transfer notification which I followed through on. Yes. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Received a correct order confirmation but when the tickets came in they moved me to a different section. Its not final unless I had the tickets available which I didnt. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. One can only hope these ticket monopolies will be better regulated in the near future. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. HORRIBLE experience. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. These people are thieves and liars. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I was charged $1, 053.00. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Vivid seats is such a scam!!! Kept telling me same blurb about it was my fault, not his, no refund, etc. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. VIVID SEATS LLC. I had a purchase trouble on Vividseats. 2. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Very helpful indeed! The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Repeatedly asked to speak to manager and he refused. Her personality was fantastic and the whole experience was just perfect. Vivid Seats Review: Is it Legit, Reliable or a Scam? Then allows the seller to change the date to the day of the event. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I will not be using this company again and will never refer a soul. Shame shame for all the people you have messed with and hurt. Vivid Seats is an independently owned and operated online marketplace. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Thank you. Terrible customer service. As of Oct. 13th 6:38 pm I am unable to access my tickets. Desired outcome: Lots of filter options to narrow down events. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Takes no accountability for a time glitch that had us go to a show at the wrong time. This is not what I paid for. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. The issue was they didnt have the tickets, but had 2 close by. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints The request was put in minutes before. Wed, 11 May, 2022 at 5:09 PM. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. It is a safe and secure process. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. But, that won't happen with your company. Report as inappropriate. The email made a vague reference to covid 19 but no definite reason was given. I received an email a few days before the game to "Confirm my email". Well start sending you the news you need delivered straight to you. I have put in calls, live chats and emailed customer support. I just want the Tickets I spent over 2 thousand of my hard earned money on. I will never ever purchase from Vivid seats again. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. I suggest never doing business with them. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Yes, you get great prices on concert tickets because it is a con. 3 for $533.58. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. What I received were tickets in Section B, Row N, Seats 147 & 148. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. He reassured me of any concerns I had and was very patient with me. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. A. Amalia G. Today. They won't refund me or get me two tickets together. Claim it and get a lot of features. 100% Buyer Guarantee is a complete falsity. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Phoney Company! I bought 3 with the insurance. Order number [protected]. Tickets to Aint to Proud Stage Play in West Palm Beach. Its not right that they say they have no control over the seller. and then vice versa on the inventory thing. 2. bradsaid 1 yr. ago. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Dont use this site they are horrible. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. He was very polite, professional, kind, and made the process very easy! Promised by 2/23. Leave the paper at home! Yes. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I asked to print the tickets for my group but was told I had to use the electronic system. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. First time using Vivid Seats to get tickets. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I bought tickets 2 months in advance. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. We are filing fraud with the bank and reporting to the bbb. The agent will be able to grant you a refund if your scheduled event has been canceled. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! The insurance was $65.82. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. They refuse to give refunds for anything. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Chicago, IL 60606-0606. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Call and ask what the service charge is before buying. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Do I need to print these tickets? Share your photos and videos with others to prove the truth of your words. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Thank you for sharing your feedback, Gregory. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Ticket Listing Information 9. How is one supposed to know that xfer Piggyback means your tickets aren't together? She knew exactly what I needed and arranged to have it. I feel sorry for other customers who have lost a lot more money than we did. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Original review: Feb. 9, 2023. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Ticket resale limitations; prohibition; exception. Worst ticket platform that gives two sh*ts about their customers. My tickets were not released until 1 week before the show. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. . So, Vivid seats charged an additional $196. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. I own a venue. Vivid Seats is as legit as ticketing sites come. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. One arrived by mail with a "Lot 16" other was delivered electronically. Vivid nor Ticketmaster seem to care about my issue. You can count on usas our fans already know. I don't expect they are willing to give an apology. I tried calling two hours before my event as the tickets never arrived. I had to call to verify that these seats are in fact in different rows one behind the other. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I spoke with Carlos A over the phone to purchase my tickets. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Overall, my experience was very positive. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. The market price provided by Vivid was over $500 per ticket. There were no humans to talk to to get my tickets before the event started. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Especially since Vivid. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Click here to get notifications about new complaints of Vivid Seats. These people are thieves and liars. A. BS. They go above and beyond to make my transactions fun and fast! Vivid Seats is a trusted and reliable way to buy and sell tickets. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. 1st time user. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. We appreciate you bringing this matter to our attention and will be following up with you again soon. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Ordered tickets for Gary Allan concert last September. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). I usually stick to stubhub. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Desired outcome: I want my $1,500 back in my bank account. Tickets were electronic via phone. The tickets were shown as $ 264. I found two separate listings for tickets in the same section and row. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Copyright 2022 Consumers Unified LLC. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Never again. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . He was absolutely fantastic at his job. 5 Weeks later changed their policy!!! I called 2 seconds after I saw the $960 total. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U.

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