alight customer care representative job description

This position supports Alight s benefits administration and HR BPO platform businesses. Our commitment to Diversity and Inclusion. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Explore careers Media or Investor inquiries? We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. * Create and update employee files in database, as authorized. Average Alight Solutions Salary | PayScale Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. New York Equal Pay for Equal Work Act Statement. All Rights Reserved. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Jeremiah Martin - Customer Care Client Specialist - Alight Solutions You can also receive alerts via instant message. Apply online instantly. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We strive for Excellence Every Day by collaborating with our clients and colleagues. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. 26 Alight Customer Care Representative jobs available on Indeed.com. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Be prepared to answer why you are interested in this particular job opening. Must be able to work a flexible schedule based upon high call volume needs. People can always trust us to say what we mean and depend on us to do what we say. These teams are a critical component of Alights health care,retirement and HR-delivery services. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Customer Care in Puerto Rico - Alight At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. You have reached your maximum number of active job alerts. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Our story starts with a simple universal truth: Every business is a people business. To deliver on this purpose, we do things differently. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. 88 followers . With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Location: San Juan, Puerto Rico. Alight is committed to the continued development of our colleagues. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Find the best jobs in the US, apply in 1 click and get a job today! Our people are our greatest assets at Alight Solutions because People Matter! Are you interested in helping us shape the future of work and life for organizations, people and their families? We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Find out if you meet the requirements! We strive for Excellence Every Day by collaborating with our clients and colleagues. You have We strive for Excellence Every Day by collaborating with our clients and colleagues. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. View similar Customer Service / Guest Services jobs below. We promote healthy lifestyles and flexible work arrangements for our employees. Customer Care Representative (Open to Eastern & Central Time Zones) Job Customer Service / Guest Services, Part-Time Customer Care Representative - with Growth Opportunities at Alight today! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Our people are our greatest assets at Alight Solutions because People Matter! Aanchal Dhillon - Customer Service Representative - Alight Solutions Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Meet Alight Customer Care Watch on Why Alight? Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. We want towelcome you to learn more aboutAlight and our Customer Care team. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Customer Care Representative Greater Toronto Area, Canada. Customer Care Representative, Human Resources - Virtual Open to States As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Ten paid holidays per calendar year (8 fixed and 2 floating). Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. The mission of our customer care teams exemplifies the need for human understanding. Alight Easy 1-Click Apply. Customer Care Representative, Human Resources - Virtual Job in Tampa Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Excellent communication & collaboration skills with strong ability to empathize with customers With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Working as a Customer Service Representative at Alight - Indeed They inform them about products and services, answer their questions and resolve their issues. A Customer Service Representative also handles concerns, complaints, or other issues. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. 2023 From company leaders to our newest colleagues, we all play a role in bringing our values to life. Customer Care Representative Tasks. A 401k plan that includes a corporate match. * Demonstrate a high level of confidentiality and professionalism Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Find out if you meet the requirements! Customer Care Representative interview questions and answers We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Visit the company website to obtain information on the company and review the job description prior to your interview. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Join our team. Visit investor site Looking for an Alight office? * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. You're able to quickly input and retrieve data while working with the customer on the telephone. Accurately documenting all conversations and actions taken on each interaction. 2023 This role is designed for people who have strong empathy and communication skills. Interested in Workday positions? With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. READ MORE Important information: Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Type: Full Time We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Alight Customer Care Representative jobs - Indeed Disabled Person, Inc. View Job description, benefits and responsibilities. These teams are a critical component of Alights health care,retirement and HR-delivery services. Customer Care Representative Job Description, Skills, and Salary Because transformation takes a workforce. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. https://www.consumer.ftc.gov/articles/0243-job-scams. The mission of our customer care teams exemplifies the need for humanunderstanding. View Job description, benefits and responsibilities. At Alight, we are reimagining how people and organizations thrive. Sr. Customer Care Representative - with Growth Opportunities Alight Solutions GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. It's why we're so driven to connect passion with purpose. We strive for Excellence Every Day by collaborating with our clients and colleagues. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. At Alight, we believe a company's success starts with its people. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. * High School Diploma or equivalent is required, bachelor's degree a plus The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). This may include assisting the caller in navigating the system as well. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Customer Care Representative Human Resources. The estimated additional pay is $2,234 per year. Benefits start on your first day of employment, Programs & activities that give back to our. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Health, Dental, Vision, Life Insurance and more. It is a very convenient Job I have ever worked. Reporting Relationships How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Averages based on self-reported salaries. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. We are brave in spirit, act decisively, learn quickly and get it done. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Customer Support Representative Salaries in the United States for At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Insurance Health insurance Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Alight Solutions Easy 1-Click Apply. Alight believes diversity should be visible, valued, and sustained throughout the organization. Customer Care Representative, Human Resources, Orlando, FL at Alight Alight Solutions Customer Care Representative -Absence Management Customer Care Representative Job Description - Gladly Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Pros. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Get a free, personalized salary estimate based on today's job market. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Disabled Person, Inc. Get hired today! Alight Solutions Customer Care Representative Jobs Alight Solutions Customer Care Representative Reviews * A demonstrated successful work history in customer service, insurance, or related field. Alight Solutions hiring Customer Care Representative - Bilingual We combine data-driven . Customer Care Representative *Remote* Job in Washington, PA at Alight The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. * Express yourself in an open and honest manner READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Customer Care at Alight Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume.

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