service cloud specialist superbadge challenge 2

I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. I am stuck on challenge 5. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I'll keep checking if I missed anything. (I am totally stuck on a CPQ superbadge right now on the last step!). Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling Ask Question Asked 2 years, 8 months ago. Empty the recycling bin. LWC Specialist Superbadge : Guide to Challenges - gigminds While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Could you share what you have for your dashboard/report/etc and I'll take a look! Service Cloud Specialist Superbadge. I am going bananas here. I have created data categories and Subcategories and have activated.But have issue with the above error. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I was convinced I was missing something and racked my brains over it. I dont see any check box under layout properties of Knowledge. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned Challenge 5 error : We can't find a field called 'Question Long Text Area'. Think of this like a Sales Process. where you have opportunity stages associated with the process. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Help with Superbadge Service Cloud Specialist step 4 (Email to rebecca@capstorm.com). this blog is beneficial and great information to share with us. Good! I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I was creating 'wrong queue' queue . Which Trailhead Superbadge Is Right for You? | Salesforce Ben How frustrating! Something that helped was saving the report frequently. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. If you are short on time, start around the 20 minute mark. I'm not sure I would have figured that out if I didn't stumble across this forum. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Ensure you set up the routing for Advanced Cases properly. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I started the whole of the following steps in this section with the objective of creating a macro. Has any code been used with your org? Service Cloud Specialist Superbadge - 4,5,6,7. Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead Still stuck? Ensure Entitlements are visible on Cases in Lightning. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I can't figure out what this error means. I usually visit your website and I always learn something new from here. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Ensure you select the correct Chart format." Still stuck? Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Thanks in advance. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. "Wrong Queue" is not a queue. I really learned a lot here. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Are you sure it is about that? I am not intending to give out the answers, just a little bit of a nudge. Could you share a bit more details on what you have done for this step? Hi I am getting the below error. Ensure the Customer Contact can be tracked on Cases. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I'd do a quick google search on Salesforce Macros- It's a point and click process. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". I am having trouble with step 4. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I removed those and then the trailheadapproval was there. THANK YOU! Tips for Passing the Service Cloud Specialist Superbadge Does this match the requirements? Service Cloud Specialist Superbadge - Qiita Theyre such a useful way to remember what needs to be done before you start. Thanks. 2 comments Closed . Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. No idea what is missing. any ideas? Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I made two dollars today! Thanks a lot because I asked SF support and got this answer which did not help me much. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Ensure you group report results correctly. Tonight's challenge involves the creation of two processes. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I ran into the same issue. I had to do a quick refreher on this topic mid-superbadge. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Sorry . Sounds like you need, The instructions mention that agents should be able to decline requests. We recommend using a new Developer Edition (DE) to check this challenge. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." I resolved the issue, by deleting the Billing profile and recreating it using. No. Ive always thought this was pretty cool. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. thing I could be missing?Thanks in advance! Skip Main Navigation. Billing Topics (Billing_Topics) with Payments and Reimbursements. I'm STILL hacking away at this error message. Thank you SO MUCH. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Hope this solves it for you too. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. I'd just give it 24 hours then recheck the challenge. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. January 07, 2019. donut! Click on the category and note the "group unique name" - verify that it is Billing_Topics. No. Tried it all, from custom : support profile to standard user, even admin. When it works it plays a sound to tell you that a case has been assigned to you. hmmmm I think I just had to drag the filed onto the layout. Ensure you group report results correctly. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! R&D, A project with Daddy: My favorite daily process! Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Hello. The free lemonade offer worked! I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. An action can be added to the page layout. Checkboxes: Missing 3 that should be checked. Ensure Agents have access to Knowledge when viewing a Case. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Module. Ensure you set up the routing for Basic Cases properly." Leave a comment for the Trailhead Baby! I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Go to a case- check the Status options. Open a Case in the service console.2. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. What can I attach to help diagnose what I am still missing? This worked for me. You do not need an overflow assignee, but you will need two queues. Ensure Agents have access to Knowledge when viewing a Case." (Hint- search in setup for "support process". Service Cloud Specialist | Salesforce Trailhead The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. This comment has been removed by the author. I add wrong queue to Presence Statuses but I still have the same issue. One of my favorite new things this week was taking a shower with my whole block collection. privacy statement. Will you be able to guide me? The macro works without the email button being visible. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. After editing the service console, you might have to edit the new profiles. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Glad you figured it out! But not sure what is causing the macro to not find the email template. Would you like to share some details of your current configuration? Enter the billing service credentials in the custom setting. Hi there,I am struglling with sataus update within a macro. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Something is blocking the challenge checker from fully running. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Keep up the good work. Salesforce projects, superbadges, and sample apps - Index The custom email button I made was visible instead but was not approved by the Trailhead check. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! At last count, there are 81 Salesforce Trailhead projects for developers. The simple things Hey, i'm on challenge 3 and almost done. Service cloud specialist superbadge challenge 2 solution Sales at Lychee shadow It still gives me the same error that it isn't found. Use Lightning Knowledge to create a knowledge base for better customer service. Does this help? In the worst conditions, Ursa Major panels produce ~25% of maximum power. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Coild you please help me out? I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Nice and informative blog! 1 is checked that should not be checked. Did you create a new console? Grief! I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Any help! This is so annoying. and me too!! Leave a comment for the Trailhead Baby! Service Cloud Specialist Superbadge Challenge 2 Question Thanks for your advice and help. Ensure Agents have access to Knowledge when viewing a Case". Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Review the steps to create the 'Cloud Technical Team Support Process'.". I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. "Not able to figure out what is wrong here. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Below are tips and gotchas for each report / dashboard. I have to double check the directions, but I believe that you just have to add a few values. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I have created data categories and Subcategories and have activated.But have issue with the above error. Hi I am stuck in challenge 6. Review the steps to rename the console to 'Cloud Support Service Console'. Alas, fingers crossed for the next challenges. Challenge 4 Case Routing. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Make sure that the correct date range is selected. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Your help is needed! MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. This error stumped me for a while as well. After changing the name of the inactive user it worked for me. I learned so much doing it. I'm at a loss as to what I could be missing. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Hi All,I am currently stuck at challenge 4. *must be completed in lightning experience*1. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". But I didn't complete it. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. I am not sure whether its correct or not. Was this badge FUN or what?! Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. A support process is similar - different stages apply to each process. can you please suggest something? I made two dollars today! I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Thanks for your time! Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I have the same problem, I have the same problem, could you solve it? Gosh how frustrating! Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Error: "We can't find the Entitlement Name in the System Administrator Profile. What other fields do you need to add? You cannot customize its label or logo". Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. These have different SLA milestones an agent has to hit its the same in this section. Please post some details of what you have. This way, I can take a deeper look. I can only click on the Email tab. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Something a little odd- Have you added the chatter feed/publisher to the layout? please verify. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. You write beautiful things. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. We can't find a field called 'Question Long Text Area'. Save & Activate.That helped me clear that error. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. But not able to finish this challenge . * Able to be used on a profile level? It is now working. I have finally managed to get through this stage. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. How would you enable people to select cases from an organised list? When I made mistakes, I simply reverted to the last saved version. 3 new items on utility bar. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. (jealous? Challenge 1: Automate record creation. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Its upsurd. I have sent screen shot of my report to rebecca@capstorm.com .

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