2022.08.24 WednesdayHow do I redeem my Ticketek Gift Voucher? The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. We liaise closely with event organisers on matters related to ticket scalping. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. This allows the Friend Spotter feature to link your seat location with your Facebook friends. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. There are so many people queued up outside the MCG, waiting to get in. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. Juniors aged 7-14 years are entitled to purchase a junior ticket. Can event notifications and location services be turned off from the Ticketek app? When will I receive my club of support merchandise pack? The app also uses your location to alert you of events currently being held at specific venues. The MCG does apply an additional transaction fee. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. No, we cannot refund the additional charge for the Refundable tickets. How do I add my mobile tickets to the Ticket Wallet? How can I get Ticketek to sell tickets to my event? Sell tickets directly from your Ticketek Account. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Is there anything special I need to do when I get to the venue to scan my mobile? No, there will not be a priority system in place for AFL Members dining in 2023. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Some pages may contain a virtual tour and a seating map for that venue. No. We do not send tickets to PO Boxes or business addresses. Refunds must be requested no more than 60 days after the event date. More information relating to mobile ticketing will be communicated in the lead up to the season. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Some events may have a Family ticket which includes 1 Adult and 1 Junior. Tap "Add to Passbook" at the bottom of your mobile ticket. There are no guarantees. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html By clicking this link, a web page will be displayed containing your ticket. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Change My Location Hello fresh has an offer on Ticketek, which is a scam don't click it . How can I receive my Ticketek Gift Voucher? Can I forward my Mobile Ticket to a friend? You will need to provide some form of ID so that staff can access your Ticketek account details. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Tickets will be available to purchase, once onsale, through Ticketek. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Concession and junior barcodes will show up as such. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. My AFL Membership card has not yet arrived, what should I do? Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. What will happen if the barcode is sent to a non-smartphone? Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. The website only allows one invitee from a group to purchase at a time. Once you have logged in, update your information. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Your region is identified by your IP address. How do I subscribe to receive My Ticketek emails and/or SMS? 13+ - Adult Ticket. stream If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. They must present the relevant concession documentation at point of purchase and upon entry to the ground. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Where can I find my AFL Membership number? to then often have to go to their desk at the venue to follow up the issues. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Once you have selected your ticket(s), there is a time limit of. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. What are the terms of General Admission (GA)? To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. ezyTicket - your ticket is emailed to you in PDF format. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. www.accc.gov.au. How do I unsubscribe from My Ticketek emails? We sell tickets on a "next best available" seating system. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. 4. Ticketek routinely mismanages ticket processing which should be simple. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. What happens if I forget my phone or my battery dies at the venue? Their customer service to follow up and right the problems is poor. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . How do I find out the expiry date of my Ticketek Gift Voucher? As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Group discounts may be offered but do not apply to all events. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Invitee B purchases the two seats they were assigned at step (b). Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. For security purposes, you must still enter your password when purchasing or updating your account details. No, for the first release, the app will only be an iPhone app. There are three delivery options: Note that for general admission events, tickets can not be replaced. Proof of purchase may be required for any refund or exchange. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. If you're not signed in already, you'll be asked to sign in (or register) now. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Invitee A starts purchasing two seats from hold. Yes - there should be no issue using a phone that has a clear screen protector. What if a show is cancelled or postponed? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Will I be required to pay to reserve a seat? Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Please refer to Ticketek's. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Some events have more than one price type. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Many businesses act as Ticketek Agencies throughout the country. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. If an event is cancelled or postponed you will need to contact Ticketek for a refund. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. No. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. details of the event including: name, date, time and venue. What are the different types of Ticketek Gift Vouchers? . All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. <> CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Accept the Ts&Cs and "Submit" 9. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Your barcode number can also be found via your online account here. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? How will I know when my content is personalised? When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. This refers to the various levels of ticket types on offer; e.g. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Where can I get more information about privacy for Friend Spotter? 2 0 obj 4 0 obj There was a problem with the email server that the message was sent to. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Will I be notified of event / gate changes? Refer to specific details at each venue regarding accessing the stadium/park. What does General Admission (GA) mean? Simply open your mobile ticket as usual from the SMS you receive from Ticketek. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Postponed and Cancelled Events. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. What if I need accessible seating? Version 5.22 B82 R0 Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Ensure your contact and personal details are correct. No, refundable tickets can only be selected during the original purchase. Invitee B starts purchasing two seats from hold. How many tickets can be delivered by Mobile Ticket delivery? How do I purchase a Ticketek Gift Voucher? Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. When can I request a refund if I have purchased Refundable tickets? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. What are the reasons I can request a refund if I have purchased Refundable tickets? You must allow adequate time for collection or delivery of tickets. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Can I purchase tickets through the mobile site? What happens if my phone is out of battery or my network coverage is low when I get to the venue? Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am The Ticketek app was also reportedly glitching, stopping people from . Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} If you have purchased concession tickets, you are also required to present a valid concession card. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Venue/City Box Office - collect tickets when you arrive in New Zealand. If there is no connectivity at the venue, can Passbook tickets still be accessed? All refunds for cancelled or rescheduled events are managed by Ticketek directly. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Will AFL Membership dining have a priority system in place to access tickets? We will be in contact with you within two business days of receipt of this information. You can access specific privacy information for Friend Spotter . What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Ticketek's Group Bookingscan help you plan your next excursion. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Ticketek will use reasonable efforts to notify you of such action. You will get an error message if you enter the Voucher ID incorrectly. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Are there any events I can't use my Ticketek Gift Voucher for? Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. When purchasing tickets for a particular event you may be limited to a specified number of tickets. An Ed Sheeran fan shared a screenshot of their Ticketek message. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. If you arrive late, you may not be admitted until a suitable break in the event. How do I check the balance of my Gift Voucher? Will the Mobile Ticket scanners at venues work through phone covers? Once tickets are added to Passbook, simply open the Apple Passbook app. Can I change to Refundable tickets after I've bought my tickets? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier.
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