2022.08.24 WednesdaySo, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. No. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Hi Team, 4. Reinstall Google Chrome and try again. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. done in the video is exactly as described. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? Our team reviewed the video. The Current Sessions list shows you currently running sessions under your account. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. The file transfer function is invoked from within a session. but that didnt help. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. You will see a screen that looks like this where you enter the users 9-digit code. You just don't get it. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. not really a solution but can help debug/address the issue. A relatively new entry into the crowded genre is Splashtop Remote Desktop . Right-click on each mouse and choose " Update driver .". I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. At least that almost makes it possible to use the system. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. Below is the fastest and most efficient way to configure this option. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Thanks a lot There were many other solutions on net, but yours was perfect. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? Do the cursor settings go back to the original settings? My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. This is indeed helpful, thank you so much. Copyright 2023 Splashtop Inc. All rights reserved. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. 3) After selecting language, press Shift + F10 to open Command Prompt. Now, when Windows is loading with the spinning dot on the display, press and hold the power. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. AnyViewer is a safe and reliable remote access software for Windows. 1. Perhaps Mark from Splashtop may have an answer. "Splashtop wont let me connect at the same time as an end user!" Thanks for leaving your comments, youre right it might help others! You can prevent others from seeing what youre doing by enabling the Blank Screen feature. ", which is completely unrelated to Splashtop's issue. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. Thanks! and was challenged. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Learn how your comment data is processed. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. Once the above steps are complete, the black screen issue should be solved. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Running remote support sessions from a web browser isnt supported. You need to hear this. Reconnect the mouse. Many other remote control solutions do not have this security feature. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. you saved my life i was so frustrated editing documents. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. QED. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. 0 Comment actions Please sign in to leave a comment. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Your remote access session is complete! My tablet and computer are on the same local network. I'm excited to be here, and hope to be able to contribute. This will automatically shut off the device. I thank God everyday you were born. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. Hope this helps someone else besides me, who likes the original white cursor scheme. There are some additional options under the Settings menu. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. However, it is not a default/standard feature included with all Splashtop plans. For disconnect issue when switching users, we can't reproduce the issue in-house. Please help attach logs in your ticket. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. So, can any other Splashtop users verify that this scenario works? Your I say its a good compromise. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. Splashtop remote access and remote support solutions. You need to hear this. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. See Software Compare Both. By continuing to use this site, you agree to our cookie policy. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Haha, you get the award for the most enthusiastic reply posted on my blog. Addicted to coffee. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. Id definitely like to hear of a permanent solution to this as its damn annoying. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. Sound Choice to output sound over the remote connection only, on this computer only or both. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. Logitech options find the ipad with your. THANK YOU! Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. If the display remains blurry/fuzzy, try restarting the remote session. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. I added a "LocalAdmin" -- but didn't set the type to admin. It's 100% irrelevant to getting the Exchange issue fixed.". Adjust your cursor speed, mouse wheel settings, and scroll line options. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Starting the session from a mobile device is very similar to starting from a computer. If you click to open the toolbar, there will be a number of options available to you. 04-10-2020 12:26 AM. Step 3. I even got suggested to get a new mouse. Connect to the target computer. In the sample illustration below, it is shown as enabled. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Based on your instructions I dug out an alternative fine grained solution. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. GoToMyPC. Your daily dose of tech news, in brief. 6. Below weve provided several ways to resolve Splashtop connection issues. Right-click on entry for the mouse you're troubleshooting. response? Chief Technology Officer at OnePlace Solutions. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. Click here for a blog post on remote accessing and controlling Android devices with SOS. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Request permission to connect to the user's computer. To continue this discussion, please ask a new question. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Gregg, sorry to hear the issues. In Word this was particularly annoying when trying to type and manipulate text. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. Is there a bug report with microsoft we can upvote to get this fixed? Sometimes an error message will appear, and sometimes it won't. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. First noticed this behavior after logging in with splashtop. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. Is there a solution for the Mac users with the same problem? Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. Step 2: Tap the power button to turn it back on. Click " Uninstall " to confirm. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). Thanks for the easy fix. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. THANK YOU for sharing. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. vice versa. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? Follow the prompts to update the driver if prompted. Please note: This may reposition your desktop icons. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Step 3. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Thanks Gregg. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. I have a system with me which has dual boot os installed. Interesting. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) What are some of the best ones? Step 2. The standard pointer remains visible regardless. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Oh my gawd, Id have your babies if it were biologically possible!!!! Privacy Policy. I realized I messed up when I went to rejoin the domain Verify that only you and/or others with clearance have permission to remotely access your computers. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer.
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