2022.08.24 WednesdayThe RTC Clipper card is a photo identification card. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Pay With Account Management. The Google Privacy Policy and Terms of Service apply. Clipper card pending passes cash value. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Purchase at various retail locations , including BART and Walgreens. We do allow walk-up day-of guests to purchase tickets if space allows. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Pay With Clipper cards pending pass? : r/Bart - reddit.com Please allow ample time in your schedule to check in required luggage. Yes, there is. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Key Clipper information translated to Spanish. For more information, visit Sales and Service Locations. Some transit agencies charge fares based on distance or zones. Please note that The Hub is permanently closed. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Roadshow. If you do not hear any beeps or see any lights, your card may be defective or damaged. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. 877.878.8883. Privacy Policy. There are three seating classes on the Victoria Clipper ferry. Your 31-day pass becomes active the first time you use it to pay a fare. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. To order a Clipper card, visit Get Card. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Be sure you tap on Caltrain's platform. The Victoria Clipper V vessel is a passenger-only ferry. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Make sure you always have a current email address on file. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Once you set up Auto-Reload, we need to confirm your payment method is valid. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. However, there are 3 Clipper vendors at SFO. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Thats why we say to allow a few extra days if you are picking up your value on a bus. Key Clipper information translated to Chinese. On the cable car, the conductor carries a handheld card reader. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. "It's overwhelmed our ability to process the applications." Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Your mobile wallet will display purchase options for your selected Clipper card. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Can I get a card at an airport? With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Weekly and monthly passes are not available. What's the difference between cash value and BART high-value discount (HVD) tickets? After your second tag, the card reader will display a message that your initial tag was refunded. For a quicker response, we strongly recommend reaching out via our contact us form. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Clipper | Alameda-Contra Costa Transit District Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. We will automatically send a declined payment notice to the email address in your Clipper account. This page includes when value is available, online orders, different types of value, and blocked cards. Includes travel to any of our destinations with activities or hotel stay or both. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Caltrain. This is different in the phone environment. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Imagine you want to take a trip on SMART that costs $5.50. 213-204-2900. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Report a lost, stolen, damaged or defective card and discuss replacement options. What happens if I tag on, but I change my mind? If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. No, every rider needs their own card or device (phone or watch) to pay for fares. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Please plan accordingly and allow sufficient time. Select Clipper card and follow the instructions to add a card and load value. Call us 800-888-2535; Contact us; Enter search term: Go. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Use your Clipper card on all Bay Area transit systems, including Muni. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Be sure to review the paper ticket fare chart at the station. What should I do if my card is lost or stolen? Once you do that, it will show up in your account. Tag again or use another payment method. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. No input is required. Ticket Central. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. What happened to my order? Phone. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Need help planning your trip? Credit card charges are processed immediately. Home | Clipper Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Open the Clipper app and select the card you want to set up for Auto-Reload. Huh? US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Indeed! Clipper on your phone. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. School attendance clipped by new transit passes - Oakland North Discounts; Where to Use; Follow. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. There is a 50 cent surcharge per trip for Blue tickets. Children from countries other than the US or Canada will require a passport and possibly a Visa. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. . As others have said, it's RFID interference with other cards that's likely the problem. The Salish Sea is world famous for observing a vast array of whales and sealife. Enjoy the convenience of booking the entire trip all at once. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Once you hear a single beep that means youve paid your fare and are good to go! Both discount and regular Clipper cards can be ordered and managed online. You can use them to load and reload cash value and passes and take advantage of any available transfers. You will need to tag your card to a card reader or ticket machine to activate it. New to Clipper? When does the new 31-day pass become active? We recommend arriving at least one hour before your ferrys departure. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. A little work up front helps you save money. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. For more information, please see our Please learn more about traveling with pets. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Includes one-way or round trip travel via the Clipper ferry. To find out more information about replacing an RTC card, please visit 511.org. Complete the form below and a dedicated account manager will be in touch. Visit clippercard.com and buy online. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook You can use our automated phone service 24/7 to check balances and pass expiration dates. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. How long do I have to pick up the value before it expires? Should you want to change your booking in any capacity, a $15 USD fee will be charged. Only registered Clipper cards are eligible for refunds. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. This page includes debit cards and refunds. I'm visiting the Bay Area. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Be sure to review the paper ticket fare chart at the station. This means we couldnt process your payment for automatic reloading. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. What is the maximum amount of cash value I can load on my Clipper card? How can I set up my card to automatically reload? New to Clipper? Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m.
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