stubhub refund policy change

The buyer gets refunded fine, but why I am being charged their refund? This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Major League baseball canceled the game and StubHub changed its policy. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. Called back for refund. I will never use stubhub again. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. We will process the refund to your original payment method within 5 days. Refunding tickets to a cancelled event - stubhub.community This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. If you call Stubhub they insult you and treat you like crap. Is there any way I can confirm that my Stubhub QR codes are still good? To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com to see the game on TV? Then over night, we lost our jobs and the shows were all cancelled. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! Spent $314 for daughter and friend to see Harry Styles. Want to pick up my tickets from a UPS store. If my ticket was valid I WOULD HAVE USED IT. Make the best possible case for yourself. Problem is, I'd be wearing the "lost" one and would then be denied entry. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. No where does it state that you needed to be a student at the school to use these. Also disputing a charge that you made is fraud. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina At NO stage did they advertise this game as a TBA or TBC date and time. or Did you buy an excessive amount of tickets? So you don't think it's possible the original buyer got refunded and we just don't know about it? But opting out of some of these cookies may have an effect on your browsing experience. The parking pass was sent to me with in 5 mins. StubHub has already been targeted by a $5 million lawsuit over the change. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Never use stubhub again. I purchased a Citi field parking pass for Mets opening day. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. They said if I disputed it with my CC company they'll cancel my account with them. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Massachusetts has clear rules on returns and refunds. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. and would like to return it? Solutions : StubHub Ireland StubHub Issues Response To Voucher Policy Frustration - TicketNews We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. We're not refunding money at this point,'" Cormier said. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Sams Club vs. Costco Which One is Better for You? So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. StubHub's no-refund policy leaves ticket holders fuming - WCPO This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. Outside of the US and Canada, fans are defaulted to a refund. I purchased tickets for a James Taylor conert and paid for them months in advance. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Bought tickets for James Taylor and Bonnie Raitt. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! This is so wrong in so many ways yet I don't have a leg to stand on. She said to late sorry. By clicking Accept, you consent to the use of ALL the cookies. Never again will I use StubHub! Hotels Using NFTs to Create a StubHub for Lodging Reservations I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. No where did it say there is 15% charge. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. Never Will I Buy From Stub Hub Again. Angry Fans Say First the Concerts Were Canceled, Then the Refunds First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? He did not do that. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Include the reason for the refund and any supporting documentation. StubHub refunds: How to get cash instead of credit for events | khou.com Contacted the event, and they said the wristband was already registered to someone else. Bonnie cancelled. Congratulations, Stubhub. Is it still taking 120 days? be around to get first dibs at floor seats, on 09/20/2012 I went I requested refund now, but they didn't reply me yet. This settlement ensures that consumers will receive the refunds that they are entitled to.. Horrible company. Its a bs. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. I hope they will reply me asap, I just want get my money back. asks for a code, which i put in, says incorrect code(which came from them). We are changing the way you register and sign-in to the StubHub Community. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Dave Clark. The cookie is used to store the user consent for the cookies in the category "Performance". When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. It's not fair to the seller or stubhub. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. No longer was it offering full refunds, only a 120. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. 4.6.2020. It's my money, why are they holding it?!!!! StubHub updated their policy today. THE ATTORNEY GENERAL SAYS ANYONE AFFE. Where's my refund? - StubHub Community "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. anyone have any advise on how to deal with this? If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. When you mess up, that's your problem not stubhubs and not the original sellers. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. if you have any questions please feel free to contact me. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. This cookie is set by GDPR Cookie Consent plugin. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? When I received the tickets it is stamped on them in large lettersStudent ID required! I'm sorry but how is it their fault you messed up or your plans changed? Site says venue will honor original ticket but when i click on view tickets nothing there! People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. I simply do not understand how this can happen. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I purchased tickets to the Olympic gymnastics trials in January 2020. They sold me 2 non-existing tickets and even admitted it by email. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. The spread of COVID-19 has rattled every corner of the live music industry. So I would like a refund for the pass that was never sent to me. If these are not available, you will likely get a full refund. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. We are changing the way you register and sign-in to the StubHub Community. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. When we bought these tickets, we had jobs and splurged for a night out. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Danielle is the author of this solution article. Terrible service as solution they've suggested me to sell them again, so fraud other people! If there is any changes to that, all affected buyers will be notified via email. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . This cookie is used for the website live chat box to function properly. Purchased 2 tickets to a college basketball game. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Stubhub does not accept returns and does not have a return policy. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? I called the credit card company and the charges on the card had not even hit yet. The refund will typically process within 5 to 8 business days. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy Is Beyonces Tour Another Dynamic Ticket Price Mess? Tons of others with stub hub purchases were going through the same thing. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Stub Fraud. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. StubHub to refund canceled events after pandemic complaints - USA TODAY This was an unauthorized, unreasonable charge. It also noted that its ability to open discussions with Viagogo has been a part of the decision. I just hope I get my money refunded. StubHub's Changing Refund Policy Under Fire - NBC Boston News Corp is a global, diversified media and information services company focused on creating and distributing . The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Certainly they can see that my ticket barcode was not scanned somehow. Following backlash from customers, the ticketing company responded in a statement this week. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Otherwise you will receive a voucher for 120% of your purchase price. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. Bought tickets, they had an issue with the address during shipping and returned my tickets. No Wonder I See Horrible Complaints. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. NOTHING. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. The FanProtect Guarantee is StubHub return policy. On or about May 3, 2021, Defendant announced that it would provide Eligible These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Obviously the concert was canceled and I would like my money refunded. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." People have to make mistakes all the time and this was a mistake. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. I have been attempting to contact you several times regarding ticket order #553613638. Worst Customer Service Ever. I purchased tickets at the very last minute and got amazing seats. Customer service all the way to your seat, 2000-2022 StubHub. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. How long until my credit card is credited back? This all happened within an hour after the person bought them. Remember to provide us with valuable feedback. Your service is terrible and not worth the fee. Or am I screwed. i am not interested in a credit that expires so therefore am requesting my full refund. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. It has been awhile since I made the phone call to initiate a refund. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. i have tried to call several times but have been on hold >3 hours on 2 occasions. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Fans outside of North America are defaulted to a refund. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. They said outta luck. LAST time I purchase tickets through StubHub. How Can I Request a Refund for a StubHub Ticket? Can I change, cancel, or get a refund for my tickets after - SeatGeek Refund peoples money. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. StubHub phone wait times are 3 hours. How to contact the seller. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment.

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