2022.08.24 WednesdayComplaintsBoard.com is a leading complaint resolution website on the Internet. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Any that you do not require can be opted out through your online account. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Lease period: April and May 2018 For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. (Update) Do not delete my post! We may have received incorrect data. The additional increase in your monthly fee is due to the annual indexation. This course is a must for every manager who aspires to be a leader and a success in his or her career. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. As expected, I didn't get any reply yet from Regus. So now you can enjoy more, for less. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Please advise what can we do to get back our retainer refund? its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Transparency is very important to us, and all services can be opted in/out through your online account. How BBB Processes Complaints and Reviews. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Their billing is confusing, they billing customers one month ahead. Hi Hannah, Im sorry if you felt the need to escalate this. Changes in an organization are about more than just policies. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Prices are subject to change and will vary depending on the specifically selected products and services. Trustpilot is assessing this review in accordance with our flagging process. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Its an automated process. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. I have been renting an office space at Regus in Kings Hill for over 12m now. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Setting up an automated payment is straight forward and can be done through the online portal. Paid for parking online and have now received parking ticket from private company. I would like to help you further in this matter but haven't been able to identify your account. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Sandra promised me to escalate my procedure below, however, when could I get it safely? This will ensure the agreement ends at the current final date and will not renew further. Be part of a vibrant coworking community with dedicated desk or hot desking options. This review was chosen algorithmically as the most valued customer feedback. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Our invoices are due on the payment date that is displayed on them. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Such companies should not exist. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I was using virtual office space. No staff available for contacting on the event day. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Its an automated process. PDF REGUS Business Centre Service Agreement - SEC.gov Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! With whom I spoke until now? Regus | Serviced Office Space, Coworking & Virtual Offices Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I still didn't get my retainer back. Because Regus prefers to hold that retainer as leverage over you. Change Management Certification Training in Fort Myers, FL Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. They are scammers, and incredibly dishonest. Submit a complaint and get your issue resolved. Briana got my call. Service 110 Value 107 Shipping 48 After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Were clear about this from day one. Transparency is very important to us, and all services can be opted in/out through your online account. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. We ask all our customers to add an automated payment method to their account. Regus lacks personal approach The centre's staff are friendly and helpful. Company Name: Max Dragon Technology At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. She promised me that I could get it on October 19 because it took 48 hours. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. But change is necessary and you as a change manager will be expected to lead from the front. The complaint has been investigated and resolved to the customer's satisfaction. BBB is here to help. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Regus are not transparent with their pricing. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Any that you do not require can be opted out through your online account. It took almost 2 months. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Serviced Office Space at 9160 Forum Corporate Parkway | Regus Not only that, it's hard to get hold of their accounting department. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. We use dedicated people and clever technology to safeguard our platform. Paid for parking online and have now received parking ticket from private company. A member of our team will get back to you as soon as we have the details. 8. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Work wherever you need to with flexible access to our global network of workspaces. Stay away!! I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. (Sandra, I used the portal at first, however, your system made an error.) 25% off. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. The company left an official comment to this complaint. Of course, she did not reply to me yet! It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Shady from Regus. Is this legal? : r/AusLegal - reddit If you refuse to pay their bogus invoices they will send you to collections. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 Hi Stephen, Requesting to have your retainer refund is an easy process. If it has been longer than 30 days, please get in touch so we can investigate further. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. The vital skills students learn will be immediately applicable to their careers. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges.
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