2022.08.24 WednesdaySet up the Microsoft Authenticator app as your verification method Common questions about the Microsoft Authenticator app Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Microsoft Account unfortunately has been removed from Google play store. Q: How do I turn on password autofill in Authenticator on my phone? If you have already registered, you'll be prompted for two-factor verification. I initially registered my MFA Account on a different device but I don't have an access to it any longer. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. The Authenticator app is available forAndroidandiOS. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. The thing you know is your password. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Designed to make shopping easier. Notifications can be sent from any number of channels or in-band or out-of-band. These modes can prevent apps from sending notifications. Microsoft Authenticator App does not send approval request or To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. Q: How can I see whichsites are using my identity data? In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. This data allows our engineers to improve the app in ways that are important to you. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. You could search it on Google. TechCommunityAPIAdmin. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. WhatdoIdo? We found that theres no way to export all your accounts, and then import them onto a new phone. iPhones also require that you have an iCloud account. What are the steps? Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Only someone with access to your phone should be able to get your verification code. View network connections. To do this, open Microsoft Authenticator. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. Thanks. The app notification issue appear on iOS and Android? Some work and school accounts require an additional PIN whenever you verify your identity. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? Was this reply helpful? Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can turn App Lock on or off on the Authenticator Settings page. There is no other method that I can possibly proceed with. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. Microsoft Authenticator will display a message if you need to do this. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - This article answers common questions about the Microsoft Authenticator app. Q: I got a new device or restored my device from a backup. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. I also deleted all accounts on the app, uninstalled the app and reinstalled it. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Please let me know if you need any further assistance. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? Any personal data collected is limited to information needed to help troubleshoot app issues. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. Microsoft's increasingly breaking down barriers between Apple products and its own. Then, tap Settings and turn on the toggle for Enable push notifications. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Check that your phone is not running any malware likearootkit for example. If you have an Android device, the ID.me Authenticator app is the best option. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. How To Enable Push Notifications For Microsoft Authenticator Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. Thank you for writing to Microsoft Community Forums. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. This permission is only used when you report a technical problem through the app settings. A: This is a known issue on iOS 13+. After that, you should start receiving push notifications from the Authenticator app. I also cannot find a code to enter on my laptop from the app. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. - last edited on Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. A: The Authenticator app collects your GPS information to determine what country you are located in. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Open Authenticator > Settings > Device Registration. Once i did that, I now get the notifications again. What is the version of Microsoft Authenticator APP? Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. after changing that the notifications are prompt on my android. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. However, I now get three notification sounds after approving the request. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. If you register your device with your organization, your organization can change this policy on your phone. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. This type of account is frequently called a "broker" account. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Notifications won't work for third-party accounts, like Google or Facebook. I'm glad I'm not the only one. --If the reply is helpful, please Upvote and Accept as answer--. Please help.Thank you. Push notifications are an excellent way to keep your users up to date on the most recent content. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Check if your devices get notifications when the app is open or closed. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! You can choose whether you would like a vibration whenever you receive a notification to verify your identity. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. Microsoft Authenticator app didn't send any Notification for If youre concerned about whats actually backed up, its pretty straightforward. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. More info about Internet Explorer and Microsoft Edge. No notifications on Android 5.0.2. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. Fortunately, Microsoft Authenticator provides a backup and recovery option. Reinstalling doesn't work either. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. Use Microsoft Authenticator option does not send notifications to my On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. I have been trying to log in to my Microsoft account on my new laptop. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Regards, Walter I have make sure that the battery . No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. 05:33 AM Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Would be very grateful for some help. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Q: Do notifications work for non-Microsoft accounts? Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. Much thanks mate! Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. Additionally, because the app stops running as soon as you close it, it won't drain your battery. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. They also can contain device data such as device name and operating system version. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. CSP Partner security requirements where this community is meant for. Its also important to remove the accounts from your old phone. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. but the amazing thing is they can reach other web-pages like google or Yahoo. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. You'll use these codes as single-use password to verify that you are who you say you are. Authenticator app isn't receiving notifications to - Microsoft A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. Whenever I try to enter a MS service (e.g. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. This permission is required for sending notifications to verify your identity. Q: Is registering a device agreeing to give the company or service access to my device? This timer is the countdown to the verification code changing to the next code. I'm afraid it's an Android 5.0.2 issue. Open the app, go toapps top-level menu, and then select Send feedback. Try change the network to see if the result is different? This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. Do you try to delete accounts on Microsoft If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? Then sign on with recovery account to do the restore. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Sign-in with this account on the device registration page, then try enabling passwordless for the account. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Most accounts provide backup codes you can use if youve lost or damaged your phone. What can I do? A: No. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. Where do I change priority to higher so that I receive the notification. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. Used to scan QR codes when you add a work, school, or non-Microsoft account. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Want CNET to notify you of price drops and the latest stories? TapRemove accountto remove the account from the app. I suggest you could check as the following Your accounts will then automatically be added to Microsoft Authenticator on your new one. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Dec 14 2021 A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. If you are still not able to add your account, please reach out to your admin. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. For me it was not required to remove settings or the whole app to solve it. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. If you have a device that is registered with your organization, you might need an extra step to remove your account. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices?
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