2022.08.24 WednesdaySupposed had a ten year warranty. Im all for legal action against them both. The agents sound very rehearsed and appear to experts at not solving your problems. I called Sears and they said they have to fix everything it could be before they would replace compressor!! I really believe this is unacceptable and something should be done. The local guy told me that I should expect the new compressor to last 3-5 years. ENERGY STAR. I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. It is 8.5 years old. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. Now we're reading that LG/Kenmore is supplying faulty compressers for this refrigerator when manufactured. So far 2 compressors, the condenser and dryer and freon have all been replaced. Why is my model not included in the Recall? ). Do the following of the light in your Kenmore refrigerator is not coming on: 1. The compressor failed after 3 years, one week and I was charged $650.21. I would have bought the extended warranty for 5 years had I ever worried that a compressor would fail in less than 10 years because the machine had a linear conpressor versus a reciprocating compressor that is standard with GE machines. Anyway, I told support tech about class action lawsuit and any fridge with 10 years on the compressor warranty has 5 years labor and parts. Don't use either!!!!!!!!! ft. I guess the code it for the freezer a defrost sensor. Mini Fridges. ft. French Door Bottom-Freezer Refrigerator - Finger Print Resistant Active Finish ssin: 04674015000P, salescheck: 093002073989. purchased on September 16th, 2016 and delivered. Hello we purchased a Kenmore Elite model#795.72489.410 it stopped cooling,making ice,or freezing I had 3 repair person came to our home and diagnosed a bad Compressor, they all told me it had a 10 year warranty. I bought my Kenmore elite model 795.75043 last November 2018. It allows for more convenient access to fridge and freezer contents, which will make cleaning easy, too. About 2 years of use. We bought a Kenmore Elite refrigerator in June of 2015 . Purchased a Kenmore Elite 72483 refrigerator in October 2015. Plugger Refrig in thinking it would start working. The refrigerator alone was $2400 and now after just over 2 years the compressor is shot. Step 6: Finish Up. It is the compressor. I purchased a complete Kenmore Elite black stainless bundle (refrigerator, oven, microwave, dishwasher, washer, dryer) in 2017. Good Lord, people RUN! We did that, thinking that since it was a known issue with the LG compressors, and certainly they would not replace a bad compressor with a new version of another bad compressor. Refrigerator Kenmore Elite 795.7218 Series Use & Care Manual. After 7 days of no frig, and fighting with the customer service just to try and find anyone who will service LG in my area -my new other brand frig will be delivered tomorrow and the LG removed and taken to the trash. The next appointment was 3 weeks away so we hired a repair service that came out much quicker. We had purchased the Kenmore Elite 795.74023 refrigerator with ice maker in the door. I would like my money back for this refrigerator as well. My Kenmore Model 795.51833.412 after 4 yrs just failed. Correct, if the compressor and fans are running and you are getting NO FROST at all, that indicates a sealed system problem, most likely a bad compressor. Kenmore Refrigerator 795.74023411 (79574023411, 795 74023411) Repair Parts. I was told there is a new condenser for this but unfortunately only good for about 8 months. Now a cooling issue. It also has many features to . It started making noises off and on, getting more frequent. Model 795.74025.411. We bought our refrigerator (Kenmore) sometime in 2018/2019 after only having it for a year we needed a repair. Model # is 79551839410..Who can help me with getting this resolved. ft. Smart French Door Bottom-Mount Refrigerator - Stainless Steel in August 2017. sears is junk. It's a LEMON! I have thrown more food away in the past year, limping this thing along. Woke up today to find ice maker leaking. Upon arriving, he ran a few diagnostics and reset the circuit board. Control panel went, which made the compressor go. 4mo ago water stopped dispensing, thought it was clogged. Based on all of the complaints and class action lawsuits that have surfaced, this is a widespread problem that needs to be remedied. 795.74023.411 on 8/7/2015. I am highly disturbed by this. Sears Kemore Elite refrigerator w/LG compressor - 79574025410. This guy informed me this is typical for these LG refrigerators and he does this work at least 1-2 times a week and he said don't be surprised if the replacement doesn't do the same thing because they have not fixed the problem in the replacements. Last month June 2019 our freezer stopped working. I bought a Kenmore French door on Black Friday 2016 and put in use on Sept/2017 ( because my house was being built during that time). Thanks Debra Sapp. Model 795.73133.410. We went out and purchased a new refrigerator. Every time I call I get the run around between departments. These people should be locked up. He advises purchasing a new refrigerator. Refrigerator stopped working over a week ago still waiting on Sears to replace compressor that is under warranty. The measurements for the Kenmore 51823 are depth 34.375 x Width 32.75 x 66.75. Cost 2600.00 new. old. Called Sears for service, they no longer service my area after my extended service lapsed in 2020. Also was told it was probably the compressor as guessing now that they are aware of the issues re; these fridges. Kenmore elite refrigerator compressor bad, company wont repair or replace. The compressor is still covered, but they want over $400 to fix it. I just had to pay 500 for a new inverter- after waiting more than 2 weeks for the part, I have to pay another 250 for another board that the new inverter says was not working. After 4 phone calls to Kenmore who repeatedly transferred call without checking for recall, on the 4th call I was told there is a recall. !.411 and. It took weeks to get a repair man here and he diagnosed the bad compressor and said he would have to order it and wouldn't be able to come back for another 2 weeks (due to that was the first available appt.). Our fridge was no longer cooling on October 22. This is unacceptable! In addition to a small freezer we had to go out last night to purchase a small refrigerator. I am interested in any information on a class action suit regarding this particular product. L G will not recall. LG is totally unresponsive to the needs of their consumers. We did not buy the extended warranty. Take note of the following facts about the Kenmore elite . The is the first time that we have ever experienced a situation like this with a Sears product! They will replace the compressor but I am still having to pay $169 for additional parts and $431 for labor as well as the food I lost when the freezer quit! Never buying a Sears, Kenmore, LG product! Kenmore Elite 30.6-cu ft French Door Refrigerator with Ice Maker . Always have trouble with the icemaker fill tube heater. I will never buy another LG product or recommend it to anyone. If not, are there other class actions to join? Id love my money back . Now the compressor is not working again. No wonder Sears is out of business! This kind of money is not disposable. I am telling you what my warranty says. Now in under 2 years the compressor failed according to the technician and parts are on order. I bought a Kenmore elite model number 253.44743110 from sears. Kenmore 99053 4.5 cu. PurchasedKenmore Elite Model 795.73157.610 on July 2, 2018. Should be able to file a lawsuit for this. Since then it has been a down hill spiral with so many problems. I purchased an Elite Refrigerator made by LG November, 2017 and it stopped working September 23, 2019. Wonder why they are going out of business.hmmm. Was given the date for Sears to come look at it of January 4, 2023. 5 years old Kenmore elite mod 795.74027 compressor quit, repair man said don't fix, nothing but problems not worth 800 to 1200 to fix he said buy whirlpool the Kenmore is LG. We tried cleaning the coils and is still didn't work. No longer under warranty. We bought the Elite in 2014. Kenmore 94293 4.4 cu. Repairman came and steamed all of the ice off of the back and put it back together again. Going out to buy a new refrigerator today, and I can assure you it wont be Kenmore or LG!!!! This cannot be right! they said warranty has run out. Called LG back to see if they would compensate the labor costs based on the age of the device. I know this model is a LG and ai can promise you I will NEVER purchase a LG again. I am pretty sure I just got rooked on a lemon model and manufacturer compressor issue that has effected numerous consumers and should be a class action suit if not recalled and replaced. Compressor out in my unit. Can't believe they are getting away with this issue. No repairman I have contacted will touch it. Compressor died in June 2021. Main Category. I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. Did research and troubleshooting online and most issues are the Linear Inverter Compressor or the PCB. . He replaced the compressor which cost me around $350. Also the whole system neeeds replaced. At these prices augh. Then several weeks for the part to come in and then $300 or more to pay the labor for installation of the warranted part (I did not buy the extended service plan at the time of purchase) and then potential additional service issues and additional compressor failures after this is repaired. All lights work, water dispenser works, but not cold. They ultimately said there is no technician in my area that is available. I am currently in the same situation. Sears states we have to use their technician or the manufacturer warranty is null in void. Part and labor is expensive to replace. I have been on the phone with Sears several times the past few days complaining about my refrigerator not working. The refrigerator and freeze just stopped working. Bought a Kenmore Elite mod 795.73167.610 on May 22 2019Quit cooling on10/20/21called for service next day..got in their robot system (terrible system) farmed out to India or elsewhere..couldn't understand people i talked to..bottom line best repair date 11/8/21. LG said it is not under recall. I am trying to contact the few available Sears Repair Store near my home and they ask for $ 129 Diagnostic Fee. We purchased a Kenmore Elite refrigerator model #795.731 in March 2018 and on 1/02/22 it quit cooling . Is this refrigerator model in any kind of recall. I'm being told the compressor is on back order so it could be a while. Notice ice wasn't being made & freezer not cold. Never again! Apparently this is a fridge built by LG for Kenmore. My 3 year old frig stopped cooling 4 months after my extended warranty was up and a tech told me all was well with it. We are not happy with this and want to know if we can be a part of a class action suit against Sears/LG. Checked consumer reports as well. Spent $629 for labor on repairs (compressor was under warranty). I had to actually take a picture of my inside label of frig with the warranty book next to it! Used troubleshooting guide and was able to get ice maker to turn over ice and reset the settings as guide suggested freezer started freezing again. 2 Pack Refrigerator Spring For Kenmore Elite Compatible With 795.741053.010 795.71063.011 Counter Clockwise Wound Door Repair French Heavy Duty Steel. Fast forward to January 28, when the parts arrived, the technician installed the new compressor. All purchased at Sears. Model # 795.72043.110. Bought Kenmore 4-Door French Door Refrigerator 72493 in August 2017. same problem. Simply outrageous will never by LG anything again. Step 4: Clean the Compressor. And its sounds like its going to be not cheap to fix it! 1ST they sell a faulty product, then they send out a repair company of 3 they use that then orders the wrong part and yet I am the one still suffering thru the summer without. At 1 year and 1 month some motherboard issue ($400). Visitors to www.recalls.gov can also access other important safety notices and sign up for email announcements on new recalls and consumer news. Remedy: Consumers should contact Transform for Kenmore brand products or LG to arrange for a free-home repair. Well this lady has learned a valuable lesson. of course lost a fridge full of food. We purchased our Kenmore freezer on top refrigerator Mar 22, 2007. Manufacture date 2016.08 Purchase this refrigerator freezer from Home Depot approximately three years ago. Good times. Have there been any class actions against Kenmore? Please advise me on next steps. Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. On top of that I have to keep my warranty for a year which is about $600. Paid $89 for service charge. They told me to call Kenmore. I bought a Kenmore Elite 12/04/2015 for $2,872.58. This website is a partnership among six federal agencies. THIS THING IS A LEMON! Set up the system and said there is no pressure. Grab something else. Please add me if/when a lawsuit comes up. However, a technician never showed up. Kenmore Elite 73033 795.73033.410 - purchased in September 2015 and it died September 2019. Fortunately I have a 5 year sears master protection agreement so it should be fixed or replace. If LG produced a product that I purchased for thousands of dollars, why arent they repairing them? $600 worth of fresh/frozen food; Sears sent repair tech out today, charged $109; he admitted he knew it would be compressor, but would not have one for 2 -3 weeks "if we are lucky". I called the number and was taken back to Sears who said that the fridge is not under warranty. We are saving for new appliances, it's like trying to save for an old used car. The Kenmore/LG brand will no longer be a product used in ours, any family members or any friends households ANYTIME SOON! I find it is unfair to purchase a brand new refrigerator and you have to replace or have to invest in another very costly they should be held responsible for their bad parts. I purchase a Kenmore elite refrigerator in 2016 3 yrs. I bought a Kenmore elite refrigerator in 2018 only to learn it is an LG and my compressor has died and they want $950 to install a new one. PLEASE CONTACT ME! They told us it was just the ventsto wait 48 hours. Find an old refrigerator, plug in, turn on, unload my food, take to the old working refrigerator. After leaving the refrigerator compressor did not reach the point of cooling or freezing. Labor should also be covered for a faulty part. Replaced FF evaporated. Refrigerator stopped working (cooling and freezing) April 15, 2020. The part was backordered. Highly recommend staying away. I read in the other comments that these LG's were made in Korea and they were meant to run on butane not Freon is that true? I bought a Kenmore Elite Trio in 2006. They obviously know the problems, yet lie to their customers. My husband and I bought our Sears Kenmore Elite in October of 2015. In May 2019 the compressor leaked out all the Freon. Still couldn't figure it out. My Kenmore Elite 74015 30.6 cu. I called Sears and they said it's under . Service center in Philippines was awful. The tech came out and said nothing was wrong. It is ridiculous that Sears is not taking care of this. Hello getting a run around about my fridge, i have a kenmore refigerator that was purchased 8/22/17 the compressor went out model # 795.51853.611 it is a LG compressor is it under warenty. Please Help! Consumer Contact: Call LG toll-free at (888) 294-5782 or Transform for Kenmore brand products at (800) 659-7026 during the hours of 7 a.m. to 7 p.m. CT Monday through Friday. Also called to the local repair shops and they said we should go with Sears as they should be fixing it for free as there is a class action lawsuit going on against kenmore and LG! I was told the condenser was no good an that they have been having problems with this. Bought my Kenmore Bottom Freezer refrigerator Model 7957249 on Dec. 24 2017. My fridge barely lasted two years. I asked if it went out in 2-3 years if I would have to pay the same fees again. The Kenmore 795.78022 is a 22.1-cubic-foot bottom-freezer refrigerator available in black, white or bisque. Five months ago, the evaporator, drier and ice maker assemblies were replaced as it was not cooling. Within 2 years, one of the bottom drawers was cracked. After 3 phone calls to Sears, over an hour of time & getting transferred continuously & speaking with at least 7 people, Ive been told different things & now Im told the parts wont be covered even though my written warranty says 7 years on the compressor. Refrigerator stopped cooling on August 28, 2020 while still under warranty. And how is it possible for a big named company like this to keep putting out crap they know is bad and two lawsuits from what I can see did little to nothing much for the millions of customers. Went out of town to come home to a putrid smelling home, because the unit stopped cooling and spoiled all of my food , fridge and freezer, at a minimum over $500 worth of food. Due to the volume of these fridges dying it took 6 weeks to even get a sears repairmen to come look at it and another 6 weeks to get the parts in due to the backorder backlog. She is widowed so her refrigerator does not get used as would a normal size household. This is definitely not fair to the consumer for this company to steal our money. Bought refrigerator in 20l8 compressor just went out 2022. condenser and compressor. Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. ft. French Door Bottom-Freezer Refrigerator October 11, 2014 less than 5 years ago about two weeks ago my freezer stop working. We bought a Kenmore Elite LG refrigerator. Isn't that convenient. I am being charged for a replacement compressor. The technician said that the I needed a new condenser which would be no charge because that's the only thing covered under the "warranty" but the other parts and labor I would be responsible for unless I purchased an additional warranty that would cover all the parts for $600 a year but it would cut the $858.23 in half. As of today, 8/5/21, the unit has stopped cooling. Then I went on the internet to get suggestions. I purchased a Kenmore Elite French door refrigerator on July 23, 2016 along with a new dishwasher and stove. We are retired and just dont have that much to waste on them. In this article, the top 14 comes from brands: Kenmore, Enterpark only, ICEPURE, Mist, Tier1, APPLIANCEMATES, PUREPLUS, Kenmore Elite, MONKEMON which are reputable brands in the market. This a very poorly made appliance from Korea and quality control from their production line is obviously not in place. Anything we can do about this? I was told it is the compressor and that LG has now built a universal compressor for all their fridges but then this compressor will not work with existing control board, therefore it will also need to be changed. It's a scam to sell off the lemon appliances, and I fell in the trap, and now I'm stuck with an appliance which needs quarterly maintenance and repairs. In addition, I lost approximately $200 (or more) in food. 74025. In January 2019, the compressor failed. They make em PRETTY and FANCY looking like the high ticket appliances, but they are JUNK!. It's a scam. they offer their repair service which will cost you $300 each time to repair in my case it is every year thing and LG customer care is not willing to help in any way. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. Purchased a Kenmore Elite (LG) in 2014. He mentioned these go bad all the time. My issue is the machine will not stop running and its making a grinding noise. Through the model number he determined it was made by LG in South Korea. ft. Great after 2.5 I will have spent almost as much to fix it as it cost in the first place. The average refrigerator lasts about 14 years, give or take. Repair app in 2wks. How can I get redress? All sears wants to do is sell. All of the food in the freezer has thawed out and there is no cooling going on. That would be LG. He had nothing on his truck. All said same thing, going to cost 600 to 800 for repairs. I bought it in 2014. Gonna be 480 for part and labor but everything I'm reading I shouldn't bother spending the money if the compressor is going to go anyway!!?? Had Sear Home warranty many years, takes too long for service. In this specific article we are going to talk about the kenmore elite refrigerators model number 795 which can be so useful today to keep food in good condition. The compressor is the only part still under warranty. I had no idea the problem with these compressors was so bad and for so long. But just want to let everyone know what a defective product this is. I AM. Which happened a few months ago. Kenmore review: kenmore elite model 795.74043.412. Original review: Jan. 19, 2023. i purchased a LG double door refrigerator at Home Depot. Model # is 795-77563600. This is a faulty design problem and I would like a better more reliable replacement. The compressor was still under warranty but we had to pay over $400 to get the refrigerator fixed. My LG refrigerator went out on me about a week ago. I have bought Sears appliances ever since we got married. According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. Have there been any class actions against Kenmore? We bought a Whirlpool now, the broken kenmore in garage. 2nd tech ( from another company) said same thing but didnt charge me. $300. I need your advice about Kenmore Elite refrigerator troubleshooting.The F1 error usually means the control board freezes up and the freezer doesn't. You can . Called LG who sent out a repairman a week or so later. Again now March 2020 same issue. This 10 day wait was supposed to be and "expedited" appointment. My LG refrigerator has been giving me an error code E Com and I had a sears tech come out to tell me there is a bad wire in the door and it would cost $1100 to replace the door. Wish everyone have your issue resolved as easy as mine. I was just not convinced and asked him to order a new circuit board, which he reluctantly did. Aug 31, 2016 has just failed to cool on July 9th, 2019. Friday, November 5th was the first available date. Lost all my food, why aren't we all suing LG and Sears for knowingly selling this defective product to us????? called a local repair place, their tech showed up the next day and said "oh, Kenmore, i bet it is the LG compressor" and after he opened it up, he was right. To the group of investors who bought out Sears, you can stick this brand up your giggy! Purchased a Sears Kenmore Elite Trio, bottom fridge, in April, 2015. Will cost upwards of $900 to be fixed not counting all the food that was lost and money being spent eating out all meals. Felt like I was dealing with a clueless Shyster. I would like to go on record with the hundreds maybe thousands of other people who purchased a Kenmore elite refrigerator 795.73167.610. Everything stopped on my unit and it does not look like LG or Kenmore or Sears are going to do a thing about it. The conclusion we came to he didn't want to change the Compressor. I am beyond frustrated with Sears. Purchased a kenmore 69312 12/14/2017 compressor went out 5/11 the warranty replaced it 3 months later I need another compressor the warranty company gave me six appointments to repair the refrigerator they all been no call no shows 2 months my 78 year old father has been without a refrigerator please put me on the list. My light dodo melted a long time ago and my icee maker quit too. Had a repairman out on Memorial Day and he new it was the compressor. I purchased my Kenmore Elite 3 drawer fridge in 2018. Same issues. We declined. Light bulbs filled with smoke and fixture is burnt in color! Our top picks. Since, it's not an Elite Sears will not cover repair. I contacted Kenmore and was given the run around resulting in more stress, disappointment, and anger. My refrigerator LG compressor went out .had to replace all my flooring on my house.oil all over the place,LG wants to charge me for there leaking compressor unbelievable service I will never buy another LG refrigerator cost me $2600. The least efficient appliances consume 115% more than the common. Pay a few hundred dollars more and get from Lowe's -- because Sears and KMart only sell lemons! Complete list of Sears / Kenmore Elite Refrigerator complaints. Would love to joing a class action suit against Sears/Kenmore. Now in 2021, we have replaced the condenser, compressor, drier filter, computer board, and a freezer evap cover and fan within 6 months. We have been living with no refrigerator for one month. The Class Action Lawsuit refers to when a group of people win a lawsuit against a company over the damages they have suffered due to the carelessness of the company. We are still waiting on the last part to arrive and be installed. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. Calls to the customer service number now do not result in any way to speak to a live human being. The Kenmore Elite refrigerator 795 model's diagnostic mode allows you, as the user, to routinely examine the performance of the power control board and detect the presence of any fault within the refrigerator on time. After reading everything I can find on internet, I think Im screwed! LFX 289685/00 April of 2019. Another year later and we are having the same issue. We were concerned and called a repairman out. I paid over $3000 for it and the compressor has completely failed. Compressor went. Is there a recall on LG FC75LBNA refrigerator compressor. He said I need to call Sears because they maybe able assist with a lower cost of repair because their starts at $900 to $1300. I called back and asked to speak to "higher up" and was transferred 6 times and the last response was, we are Sears, this is a Kenmore issue.
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